Policies
shipping
North America: All orders over $50.00 receive FREE SHIPPING! (Canada and USA only)
Orders less than $50.00 will be charged a flat rate shipping fee of $10.00. (Canada and USA only)
International: International orders will be responsible for the actual shipping costs to your country of destination. You will be billed separately for the fees before shipping the order. We will ask for more money to cover the costs. If you decide to cancel the order instead, we will refund your money via Paypal, at no cost to you.
Note: We only ship to countries which have reliable postal services such as Australia, Japan, the European Union, etc. If we feel shipping to your country would be too risky, we will let you know. We will still ship the order, but will not be held responsible for lost or stolen packages.
All of our shipping quotes DO NOT include customs, duties and taxes. Any such extra costs charged by your country will be your responsibility. You need to contact your customs office to find out what these might be.
Parcels will be shipped Express Post or Expedited Parcel, (Canada Post). Orders shipped to the United States or internationally will be shipped via USPS regular parcel unless requested otherwise.
ordering and payment method
The Pure Boutique accepts orders through the website, or by phone: 1-866-569-2714
Online payments may be made through Paypal with credit card
Secure online payment with Visa, or Mastercard.
Orders picked up on location may be paid by credit card or cash.
Payment made by cheques must be cleared before order is shipped
order processing Most orders are processed within 1-3 business days. Orders placed on weekends or holidays will begin processing on the following business day. Be advised, processing time does not include transit time. A tracking number will be available upon your request. Your credit card will not be charged for your purchase until your order has shipped.
privacy policyAs a valued customer, we respect your privacy and offer you secure shopping which is of a primary concern to us. The information and/or data we collect, when processing an order, is used only by The Pure Boutique. We do NOT share your personal information without your permission. If you have given us your email address, we will send you emails that we think are of interest to you. Please notify us at if you wish to opt out of our email contact list.
return policy Your business is important to us. At The Pure Boutique we double check your order and pack everything carefully prior to shipping. If you receive damaged or incorrect merchandise please let us know immediately. We will be happy to correct the problem. If something has been damaged in transit we may need to have you return both the item and product (at our expense) in order to claim damages.
Please take advantage of our inexpensive samples before purchasing full-sized products. We do not accept returns on our samples or sample packs. If you have any question about what will work best for you, feel free to call for a consultation in person or by phone.
In the event that our full sized products don't meet your satisfaction, please let us know, and we will try our best to rectify the problem.
photo accuracy
Due to differences in monitor configurations, personal perception, and the inability of the camera to capture the depth and tones of mineral cosmetics accurately, we strongly encourage you to purchase sample sizes before committing to full sizes.