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Categories

Policies

shipping 

North America: All orders over $50.00 receive FREE SHIPPING! (Canada and USA only)  USA customers, please see order processing section below for more details.

Orders less than $50.00 will be charged a flat rate shipping fee of $10.00. (Canada and USA only)

Exception: When ordering only samples, please use the coupon code 'sample' to bring the shipping cost to a flat $2.00.

International: International orders will be responsible for the actual shipping costs to your country of destination.  International orders will be automatically charged $10.00 for shipping upon checkout; this is generally the most economical shipping method (usually excludes tracking number).  If more funds are needed to ship the order to your destination or you require a tracking number, we will contact you with options pertaining to your order.

Note: We only ship to countries which have reliable postal services such as Australia, Japan, the European Union, etc. If we feel shipping to your country would be too risky, we will let you know. We will still ship the order, but will not be held responsible for lost or stolen packages. 
All of our shipping quotes DO NOT include customs, duties and taxes. Any such extra costs charged by your country will be your responsibility. You need to contact your customs office to find out what these might be.

Parcels will be shipped Express Post or Expedited Parcel, (Canada Post), FedEx in some cases.  Orders shipped to the United States or internationally will be shipped via USPS, or FedEx unless requested otherwise. 

 

ordering and payment method  

The Pure Boutique accepts orders through the website, or by phone: 1-866-569-2714

  • Online payments may be made through Paypal with credit card

  • Secure online payment with Visa, or Mastercard (Authorize.net) 

  • Payment made by cheques must be cleared before order is shipped

 

order processing 

  • Most orders are processed within 1-3 business days. Orders placed on weekends or holidays will begin processing on the following business day. Be advised, processing time does not include transit time.  Tracking numbers are automatically emailed (to the email address you provide with your order) via Canada Post once the order has shipped.  Not all orders will receive a tracking number - for example, when ordering samples, the order will be shipped by envelope with no tracking number.

  • USA orders are shipped on a weekly basis out of Walhalla, North Dakota (usually on Wednesdays).  You will receive your order without any additional taxes or duty as the orders are shipped from the USA rather than Canada.  Once your order ships, you will receive tracking numbers via the USPS to the email address provided with your order.  

 

PRIVACY POLICY

  • As a valued customer, we respect your privacy and offer you secure shopping which is of a primary concern to us.  The information and/or data we collect, when processing an order, is used only by The Pure Boutique.  We do NOT share your personal information without your permission. If you have given us your email address, we will send you emails that we think are of interest to you.  Please notify us at if you wish to opt out of our email contact list.

 

return policy 

Your business is important to us. At The Pure Boutique we double check your order and pack everything carefully prior to shipping. If you receive damaged or incorrect merchandise please let us know immediately. We will be happy to correct the problem. If something has been damaged in transit we may need to have you return both the item and product (at our expense) in order to claim damages.

Please take advantage of our inexpensive samples before purchasing full-sized products. We do not accept returns on our samples or sample packs.  If you have any question about what will work best for you, feel free to call for a consultation in person or by phone.  


In the event that our full sized products don't meet your satisfaction, please let us know, and we will try our best to rectify the problem.

 

photo accuracy

Due to differences in monitor configurations, personal perception, and the inability of the camera to capture the depth and tones of mineral cosmetics accurately, we strongly  encourage you to purchase sample sizes before committing to full sizes.

 

samples

We offer samples on many of our products, but do ask that you respect the policy to keep the samples to a maximum of 2 per product.

contact

We can be contacted by phone: 1-866-569-2714 OR by email at: thepureboutique@gmail.com